Zoom meetings have now become an integral part of many peoples’ lives. However, like all other technology tools, Zoom is not hiccup-proof. One of the most frustrating encounters by users is the Zoom camera not working issue.
Whether you are hosting a webinar, attending an online class, or have a scheduled team meeting, the camera not working in Zoom issue can be highly worrisome.
But don't fret. You are not alone. This article will walk you through 7 different ways to troubleshoot the Zoom camera issue so that you can go on.
The problem of Zoom not detecting your camera can be due to different underlying causes. You should suspect any of the following when you encounter the problem.
The camera is not selected in Zoom.
Another application is running in the background or using the device camera.
You are running an outdated version of the Zoom app.
Your device configuration does not allow Zoom access to the camera.
Issues with your webcam or camera's hardware.
Unstable internet connection.
Device compatibility issues with Zoom (common in Lenovo PCs).
Before proceeding to the more sophisticated fixes, you should try basic troubleshooting steps like updating the Zoom app and restarting your device. If these do not work, below are some of the effective solutions to get your camera working on Zoom again.
If you are using an external webcam for Zoom, a wrong device-camera connection can be the reason for your camera not to work.
Check the connection cable for any physical damage. If you notice any dent, try using another cable to be sure it is not the cause of the problem.
Also, you can try connecting to a different USB port to verify that the port isn't the culprit.
Lastly, if you use a wireless camera, ensure your device’s Bluetooth is active and the camera’s battery is fully charged, as these can cause a break in transmission during your Zoom meeting.
The first step in fixing your Zoom camera problems is to ensure your camera is switched on. That could be all you need to save yourself all the trouble.
Whether using a PC, tablet, or other smart devices, Zoom prompts users at the launch of a meeting to check a box with the message, “Turn off my camera”. With that box checked, your device camera is off and won't work for your Zoom meeting.
The fix is simple. Make sure that the box is not checked when joining the meeting.
Another backstage reason that might cause your camera not to work in Zoom might be your device's privacy settings.
Due to security reasons, your device, by default, denies third-party app permission to access the camera. You need to permit applications like Zoom before your camera works manually. Here's how to do it on different devices;
Press and hold the Window + I keys on your keyboard to open Settings.
Click on Privacy and select Camera on the left pane.
Click the Change button under Allow access to camera on this device section.
Toggle the switch for Camera access for this device forward to turn it on.
Lastly, toggle the switch under the Allow desktop apps to access your camera section forward to turn it on.
Click the "Apple menu" on your desktop
Go to System Preferences and select Security and Privacy.
From the privacy tab, Locate the "Lock Icon" (On the bottom left of your screen). Click on it and navigate to the Privacy setting.
On the left navigation, find and click on the camera icon. Check the box next to the Zoom App.
5. You have successfully given Zoom access to your camera. Launch Zoom to check if the issue is solved.
Go to Settings > Apps on your device and find the Zoom app. Then tap on Permissions.
Toggle the switch before the Camera option forward to enable it.
Go to Settings > Privacy on your iPhone.
Choose Camera to see which apps have access to it.
Locate Zoom and turn access for this app.
Go back to Zoom and check if your camera is working.
Your device camera only works with one application at a time. When two or more applications try to utilize it simultaneously, only one of them will get access.
The fact is the same irrespective of your device. Having more than one app accessing the camera at a time can make it fail on Zoom.
When joining a Zoom meeting, close all other camera-using apps that might run in the background.
Missing, corrupt, or outdated drivers can cause your camera to not work on Zoom. This is because the driver is the software that establishes the smooth connection between the software and hardware components of a computer.
Follow the steps below to update your camera driver on your PC:
Press the Windows + X keys and select Device Manager.
Click on the Cameras option to expand the drivers.
Right-click on the Integrated Webcam option and select Update driver.
Select the Search automatically for drivers option.
Your PC will show if there are any updates available to install.
Finally, if you use an external or standalone camera, you must visit the manufacturer’s website to update the driver.
If the problem persists after attempting all the fixes, it's time to delete the Zoom app from your device and install it afresh. Reinstalling Zoom helps you get rid of all settings or configurations that might be the cause of the issue.
To install the latest version of Zoom, visit the official website to download the installer and follow the simple installation process.
Some Lenovo PCs have webcam compatibility issues with Zoom. This often prevents Zoom from accessing its camera. Below is a quick fix to get over it once and for all.
Note: This fix works for all modern computers starting from Windows 10.
Click on the Windows key on your desktop and type Lenovo in the search box.
From the result, click on Lenovo Vantage. You can download it from Microsoft Store if you can't find it. It's free.
Open the app, then navigate to Hardware Settings > Audio/Visual.
Go to Camera settings, then toggle off the Camera Privacy Mode.
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Zoom and other video conferencing software are gradually becoming second nature. Zoom, amidst all, stands out in features and functionality. However, there are some minor issues users have to deal with. Zoom cameras not working is one of them.
Hopefully, this article has highlighted ways to fix webcam issues on Zoom. You can try your hands on any or all of them to continue using Zoom smoothly.
If you are still unable to fix the issue with all the aforelisted methods, contact Zoom support for more help.
Ranee is the Head of Growth of Airgram and has rich experience in the SaaS field. She developed a passion for writing as a young girl and believed the written word could unlock doors as well as the imagination.