“Hello guys, can you hear me?”
Anyone who regularly uses Zoom for video calls and meetings has heard this question a couple of times.
Despite being one of the top video conferencing platforms in the world today, the Zoom app doesn’t always work as expected, with the most common problem being Zoom audio not working.
This problem usually presents itself in a few ways:
You can’t hear the other participants, but they can hear you.
Other participants can’t hear you, but you can hear them.
You can’t hear the other participants, and they can’t hear you.
You can hear others, but the audio is distorted.
Regardless of the exact problem you’re facing, having audio issues during a Zoom meeting can be very frustrating. Sometimes, it even results in the whole meeting getting canceled. However, it doesn’t have to be like that.
In this article, let’s look at what you can do to fix Zoom audio not working issues on different devices.
Confirm that your mic isn’t muted if others can’t hear you. Check for the mic icon at the bottom of your screen and if it has a red line running across it, click on it to unmute. You can also unmute your mic by hitting Shift + Command + A.
Confirm that you’re using the right mic by clicking on the arrow-up icon next to the mic icon. This will show you all the connected microphones. Choose your preferred microphone and test your audio.
Check whether Zoom has permission to access and use the mic. To do this, open the System Preferences app, go to Security and Privacy and find the Privacy tab. Select Microphone and ensure that the checkbox next to Zoom is selected.
Check and close any running apps that could be using the mic, such as Skype, Google Meet, or FaceTime. Sometimes, Zoom audio issues on Mac might occur when another app is using your mic.
Test your speakers by playing an audio file in another application if you can’t hear the other participants. If you still can’t hear any sound, this is an indicator that there’s something wrong with your speaker. In this case, you’ll need to use an external audio device.
Start by disconnecting and connecting your audio device to ensure they are properly connected.
Sometimes, Zoom no sound issues on PCs can be caused by outdated sound card drivers. Try updating these drivers and test to see if the problem persists.
Check the sound mixer and ensure that the volume for Zoom is not too low. You can do this by right-clicking on the sound icon on the taskbar and opening the sound mixer.
If you can hear the others, but they can’t hear you, ensure that your mic is not muted.
If your mic is unmuted, but other participants still can’t hear you, check whether Zoom has permission to access the microphone. To do this, open the Settings app, click on Privacy, and select Microphone. Scroll down and check whether the slider next to “Allow apps access to your microphone” is switched on.
If everything else fails, uninstall the Zoom app, restart your PC, then reinstall Zoom.
Confirm whether your microphone is active. If not, there will be a red line across the microphone icon on Zoom. Tap on the icon to unmute.
Check whether Zoom has access to your mic. To do this, go to Settings, select Privacy, tap on Microphone, and check whether the slider next to Zoom is set to the on position.
If you still have audio issues, try connecting your iOS device to an external audio device, such as AirPods or Bluetooth headphones.
If the problem persists, uninstall the Zoom app, restart your iOS device, reinstall Zoom from the App Store and rejoin the call.
If you can’t hear the other meeting participants, confirm that your speaker is enabled by looking at the speaker icon at the top left corner of the Zoom screen. If it has an X next to it, the speaker is disabled.
Check your device's in-call volume if your speaker is enabled, but you still can’t hear. Note that the in-call volume is not the same one you use for playing media files on your device, and if it’s too low, it can affect your Zoom audio.
If the other participants can’t hear you, check and confirm that your mic is not muted. You can verify this by looking at the mic icon at the bottom left corner of your screen. In case it is muted, tap the icon to unmute.
If you still have Zoom audio problems after trying the above steps, restart your device. This will fix any glitches that could be causing the issue.
Sometimes, even after doing all this, you might still have trouble hearing the others or getting them to hear you. In such situations, your device likely has a hardware problem. You can temporarily fix the problem by connecting your device to an external audio device.
Sometimes, what you consider a Zoom no audio issue could be caused by something very trivial, like low speaker volume. Therefore, before exploring the solutions we’ve covered above, it’s a good idea to check your speaker volume and ensure that it is high enough for you to hear properly.
When your computer is connected to an external Bluetooth audio device, it automatically channels the audio to the external device. This can result in Zoom audio problems if you’re trying to use your computer’s inbuilt speakers and mic during the Zoom call.
If you’ve tried the solutions I suggested above, and you’re still not getting any sound on Zoom, you need to check whether there’s an active Bluetooth connection to an external audio device.
Too much temporary data in the browser or app cache can block Zoom audio scripts. This is particularly common on Android devices. If this is the cause of your Zoom no audio issues, all you need to do is simply clear your cache to delete the temporary files.
To clear your cache, open your browser Settings menu, head to the Security tab, and click on Clear browsing data.
For mobile devices, head to App Settings, select Zoom, select Data and storage options, then click on “Clear Cache.”
If you’ve tried all the solutions here and nothing works, there’s no need to despair. You can use Airgram’s AI assistant to auto-join the Zoom & Google Meet meeting. The assistant will record and transcribe the Zoom meeting for you, so you won’t miss anything.