How to Run a Successful Touch Base Meeting
run an online touch base meeting

How to Run a Successful Touch Base Meeting

Ranee ZhangJul 11, 20227 mins
What is a touch base meeting

Every performance-oriented manager understands the impact a touch base meeting carries. 

It shows employees how valuable they are to the organization and helps leaders uncover potential setbacks in a project, thereby improving productivity significantly.

In this post, we’ll break down;

  • the meaning of a touch base meeting,

  • why touch base meetings are essential, 

  • how to run a successful touch base meeting and,

  • a basic agenda template.

Without further ado, let's get started.

What is a touch base meeting

A touch base meeting is a scheduled catch-up session between a manager and an employee. This appointment is typically one-on-one meeting, but you can catch up with a few employees at once if constrained by time. 

According to Asana, this sit-down between manager and employee goes beyond what’s obtainable in a formal setting.

Touch base meetings are typically set in relaxed environments that allow employees to freely discuss their fears, opinions, ambitions, and challenges.

There are several reasons to invite an employee to touch base, but it all comes down to employee engagement.

What is employee engagement?

Employee engagement is the level of dedication or enthusiasm one feels toward their job. 

Gallup’s report on engagement showed that companies with a highly engaged workforce witnessed 17% more productivity and 21% more profitability than their counterparts.

Engaged employees find a measure of satisfaction with their jobs and, as a result, will go the extra mile to achieve the team’s objectives. 

However, when the wave of the Great Resignation struck in 2020, the rate of employee engagement across industries plummeted to abysmal heights.

Here are a few core effects of employee disengagement.

  • toxic work environment

  • decline in productivity 

  • negative customer experience

  • loss of market share.

This lack of engagement could be due to chaos in their personal lives, dissatisfaction with their jobs, or an unhealthy working environment.

All the negative effects associated with employees' disengagement are risks no manager wants to bear.

As managers we should always be reminded of the goal which is,— keeping our staff engaged— at the top of our minds, at all times.

At the end of a quick touch base meeting, you as the manager should understand the employee’s motivations and concerns, then set about helping them overcome those challenges.

Why do you need a touch base meeting

In the sections above, we have established that employees are integral to any company. If managers don’t try to keep them engaged through regular meetings, then the entire company will suffer.

Here are five reasons every manager needs to incorporate a touch base meeting into their routine.

  • Measure employee engagement

a quick touch base meeting can serve as a team pulse check. It helps managers gauge their team’s sentiments - enthusiasm, apathy, unsafe, unhappiness, etc.- towards their jobs.

  • Foster a positive relationship

regular communications between manager and employee can set the tone for the rest of a seamless working relationship. That is because touch base meetings help forge meaningful connections.

  • Project management

you can get status reports on ongoing projects, including the progress made, setbacks, and next milestones to conquer. ‍

  • Uncover workplace hazards

because of the laidback nature of a touch base meeting, your employees are more likely to open up and share situations that make them feel unsafe or discriminated against.

  • Avenue for coaching/mentoring

in a touch base meeting, a manager can hold employees accountable and proffer advice to streamline their workflow. This may help them advance their careers and become better team players.

How to run a quick touch base meeting?

It’s easy to drift off topic when playing catch-up. Whether you’re hosting your meeting on the best platforms such as Google Meet, Zoom, or even MS Teams, there are always limitations.

Thankfully Airgram is always close by. By integrating the Airgram extension into your favorite virtual meeting app, you can stay on track and have the most engaging session with your employee.

Here’s a step-by-step guide you can follow to ensure that your touch base meeting is successful.

Send the email invite

An employee will not show up to a meeting they're unaware of. You should send your touch base meeting email invite before the D-day to allow your guest to prepare, as they might also have talking points they intend to go over with you.

Here’s a template you can use:

Hello [First-name],

I hope you’re having a great day.

It’s been a week since we had our last one-on-one meeting. I’m sending this e-mail to invite you to another session with me. 

It’s still the usual routine– we touch base, discuss and you tell me how I can help you achieve a better work-life balance.

Here’s a link to the venue: [insert link].

I’m looking forward to speaking with you on XXX!

Best Regards,


Create a touch-base meeting agenda

Your agenda is a detailed list of the subjects you intend to raise during the sit-down. The plan will give both parties a defined path the meeting should follow to achieve the desired goal.

You can draft up an agenda and then share it with the participant to get input and make sure the meeting covers everything important.

Tip: Use a meeting agenda tool to create, collaborate, and share an agenda simply. You can also take notes and track action items with the Notepad.

track agenda topic time

Create an informal setting

Although there’s a limit to human connection during a virtual meeting, you can still create an informal setting. E.g., drop the titles and go on a first-name basis, have the meeting outside the office, in a fun environment, share drinks over a distance, or just leave all formalities at the door. 

Stay on track

The most popular virtual meeting apps do not make provisions for time management during a touch base meeting. So, you can either go out of your way to keep watching the clock or let our software do the heavy lifting for you.

Airgram helps managers turn to-dos into actions by keeping them on track. The AI tool will trigger a timer immediately after the assigned duration for that subject is up.

This technology allows meeting participants to stay on top of the activities and conclude in record time.

Ask open-ended questions

A touch base meeting with the manager is an exciting prospect because employees finally get the chance to speak from their depths. However, you can’t get the insights you need from them by asking ‘yes’ or ‘no’ questions.

Asking open-ended questions gives your staff a chance to express themselves. The kind of questions you ask should align with the answers you want. 

Over here, we classify open-ended questions by purpose of inquiry. Let’s break it down:


Examples of questions that inquire about employees’ welfare are:

  • How are you?

  • How was the past week?

  • Do you feel better today?


Some questions that encourage people to discuss their problems are:

  • Have you made progress on that project?

  • What aspect of it do you find difficult?

  • Why is there a delay on the previous milestone?


To understand their goals, ask these:

  • What do you hope to achieve this week?

  • Is there anything you’re working on?

  • Do you have any plans for this month?


Here are examples of questions that encourage staff to share their opinions:

  • What’s your take on our new client?

  • Do you think there’s a better way to handle this project?

  • What would you do differently if you were in my position?

You can tweak these questions at any time, to fit the context of your conversation. 

Document your session

Knowledge retention in one-on-one meetings is as necessary as knowledge sharing. As a manager, you might want to revisit the notes to find new knowledge or brainstorm new ways of helping your team.

But with plain virtual meeting platforms such as Zoom, Google Meet, and Microsoft Teams, you can’t document while listening actively. Your concentration will be compromised, and you won’t get the most out of that session.

Airgram gives you two options to document your touch base meeting without disrupting your conversation. They are; 

  • Transcription feature and 

  • Recording feature 

The great thing is, you can do both at once.

Live transcribe your sessions: Airgram transcribes your touch base meeting in real-time with speaker identification. This allows you to focus solely on the person you’re chatting with and how you can help them. The best part? Airgram offers eight transcription languages, including French, Spanish, and Portuguese. You can select your preferred language before clicking the transcribe button. 

Record meeting highlights: Kick-starting the transcription process automatically guarantees you an HD video recording of the touch base meeting. The video follows the agenda structure and gives you a clear perspective of how you and the employee went from points A to Z.

Follow up

More important than the meeting itself is the action you take after. The final stage that signifies the end of the current touch base loop is follow up. The level of support you provide is the leading indicator of a successful touch base meeting.

Equipped with transcription and video recording of the meeting, you can go back and study those, then outline possible ways of helping the employee.

A basic touch base meeting agenda template 

Your touch base meeting template will be incomplete without a detailed agenda. A proper touch base meeting agenda consists of:

  • a vertical outline of talking points

  • and an estimated time allotment for each topic

Below is a touch base meeting agenda template we have carefully crafted to help you plan your next catch-up session.

[Weekly Touch Base Meeting Agenda]

Meeting time: xx

Description: This meeting is the only ‘alone-time’ you have with your employee. Make every minute count.

  • Update- how was the past week? Any highs or lows? [10 mins]

  • What have you been working on this week?          [10 mins]

  • Have you had any wins or setbacks?                [5 mins]

  • What do you intend to achieve next week?          [5 mins]

  • Where do you need help?                           [15 mins]

  • Rate your job satisfaction on a scale of 1-10     [5 mins]

  • How can we take it closer to 10?                  [10 mins]

  • Do you have any questions for me?                 [5 mins]              

The takeaway

From everything discussed above, you can agree that a touch base meeting doesn’t have to be a boring affair. It all depends on the parties involved and the AI assistant used to streamline this process.‍

Do you use Google Meet, Zoom or MS Teams to catch up with your employees? 

Thousands of managers around the world do too. Apart from providing a seamless chat experience, these platforms also welcome third-party assistance.

Airgram integrates seamlessly with these software to ensure the productivity of all virtual meetings. Take a free trial to see how other managers are keeping their employees engaged with Airgram.

Ranee Zhang

Ranee is the Head of Growth of Airgram and has rich experience in the SaaS field. She developed a passion for writing as a young girl and believed the written word could unlock doors as well as the imagination.

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