While both tools are great at meeting transcription, you ultimately have to choose one. So, which one of the two is best for you?
In this article, we put Otter and Fireflies side by side and compare their features, use cases, and pricing. By the end of the article, you’ll have a clear idea of which of the two meeting transcription software best suits your needs.
Otter.ai is an AI-powered software that automatically records meetings and uses speech-to-text technology to convert the recording into a transcription of the meeting. Otter is great for use in meetings, lectures, and interviews. It is designed to seamlessly integrate with platforms like Zoom, Google Meet, and MS Teams.
Fireflies is a virtual assistant for meetings. Like Otter, Fireflies can record your meetings and convert them into transcripts. However, Fireflies is more than a transcription tool. It also offers extra tools and features like voice search, collaboration features, and database management tools.
Fireflies integrates with video conferencing tools like Zoom and Google Meet, as well as other business tools like Slack, Google Drive, Hubspot, Salesflare, and Zapier.
Both platforms allow you to create audio recordings of meetings in real-time and automatically convert them into text transcriptions.
Otter and Fireflies make it easy for you to share meeting recordings and transcriptions with your team members and meeting participants.
Both platforms offer native integration with calendar apps.
Both platforms make it easy to jump to specific sections of a meeting or conversation by searching for specific keywords.
Despite their many similarities, several aspects set Otter and Fireflies apart. Here are some of them:
Otter is a transcription service that focuses solely on recording and transcribing meetings, while Fireflies is a meeting assistant that offers additional features like collaboration and data entry.
Fireflies offers CRM integration, allowing you to automatically capture details from your meetings and input them into customer profiles in your CRM.
Fireflies offers meeting analytics and conversation intelligence, which is not available on Otter.
Fireflies also offers topic tracking.
Fireflies gives you meeting summaries, highlights, and action items, making it easier to refer back to the meeting transcript.
Here are some questions you can ask yourself to help you determine which of the two platforms best suits your needs:
Do you only need automated meeting transcription, or will you need other extra features? If you only want meeting transcriptions, Otter will work just fine. If you need extra features, such as the ability to automatically capture crucial information from recordings and key it into a database, Fireflies is the way to go.
Do you intend to analyze recorded meetings to help you make better decisions and improve your team’s performance? Fireflies comes with conversational intelligence, which analyzes your recordings to provide insights on how to improve your meetings.
Do you plan to integrate your meeting transcription tool with other business apps? Otter works perfectly if you intend to use it as a standalone tool, while Fireflies works better if you want integrations with third-party business tools.
What is your budget? If you want an affordable meeting transcription tool for personal use, Otter has a cheaper Pro plan designed for individuals. If you want a transcription tool for your entire team, Fireflies is more affordable while offering more features.
The first consideration when choosing meeting transcription software is the features. The more the features, the more likely the platform is to cater to all your needs.
Natively syncs with common calendar apps, including Microsoft Outlook, Google Calendar, and iOS Calendar. This allows you to add meetings to your calendar directly from Otter.
Auto-join setting that allows the Otter assistant to automatically join, record, and transcribe scheduled meetings.
Otter supports live transcription for Google Meet, Zoom, and Teams.
Supports integration with several video conferencing tools, including Zoom, Google Meet, Microsoft Teams, and Cisco Webex.
Meeting playback control with transcribed text synced to the meeting audio.
Import audio and video files and transcribe them within the platform.
Highlight and edit the transcription text, time codes, and even speakers.
Add images to meeting transcripts.
Otter allows you to search for notes and meeting transcripts by keyword, date, and speaker.
Custom your own vocabulary, so you don’t have to worry about some words getting lost during transcription.
Two-factor authentication and single sign-on (SSO) for increased security.
Otter is available for all systems, including web, iOS, and Android.
Auto-join feature that configures the Fireflies assistant to automatically join, record, and transcribe meetings you’re invited to.
It integrates with common calendar apps, allowing the Fireflies assistant to keep track of your scheduled meetings.
It supports automatic meeting recording across popular video conferencing platforms.
It offers live meeting transcription and supports video recording on the Business plan.
It captures customer information from meeting recordings and automatically fills in this information in your CRM tool.
A Chrome extension that allows you to record meetings and transcribe them directly from your browser.
Fireflies works with all major video conferencing tools, including Google Meet, MS Teams, Zoom, GoToMeeting, and Webex.
Fireflies has a topic tracker feature, which allows you to automatically keep track of discussions around key topics, such as pricing, customer objections, new product features, competitors, and so on.
It lets you upload and transcribe audio and video files.
It has a soundbites feature that allows you to convert important parts of a conversation into soundbites that you can share with your team or even on social media.
It makes it easy to mark specific sections of the conversation and add comments to transcripts for better collaboration.
Fireflies has voice search functionality, making reviewing long meeting recordings easier and faster.
It allows you to embed audio files and meeting transcripts on platforms like Salesforce, Medium, and Notion.
A conversation intelligence suite that analyzes your recordings and provides insights you can use to improve future meetings and calls.
It makes it easy to share meeting notes, transcriptions, and recaps with teammates who missed the meeting.
It supports multiple audio file formats, including MP3, M4A, and Wav.
Fireflies integrates with all major business tools, including video conferencing tools, dialers, collaboration tools, file storage tools, project management tools, and other note-taking tools.
Otter is a great choice for individuals or professionals who want a pocket-friendly meeting transcription service for individual use and one-on-one meetings. Otter also works for small teams, but you have to upgrade to the Business plan to take advantage of team collaboration features.
Here are some Otter use cases:
Product teams: With real-time automated meeting notes, Otter makes it easy to keep everyone in the product team aligned. The ability to highlight, comment, and add images to notes also simplifies the sprint planning process and enables smooth product launches.
Sales teams: Recording sales calls with Otter allows you to capture crucial customer needs, requests, and concerns and share them with the rest of the team, resulting in increased conversions and faster close times.
Media teams: Otter simplifies capturing essential moments – from lengthy interviews to 15-second soundbites – which the media team can use to accurately tell your brand’s story.
Fireflies works best for small and medium-sized teams looking for more than a transcription service. Besides transcription, Fireflies allows you to automatically capture data from meetings and add it to databases, analyze meetings for better decision making, turn meeting recordings into soundbites for social media marketing, and so on.
Here are some of the possible use cases for Fireflies:
Sales: Fireflies automates your sales call by logging recordings of calls, notes, transcripts, and customer requirements into your CRM.
Recruiting: Fireflies automatically logs applicant details and notes from interview calls into your applicant tracking system (ATS), allowing you to screen and hire candidates faster.
Engineering: Recording and transcribing your engineering and product development meetings with Fireflies lets you document the knowledge held by your engineers. You can then use this knowledge to train new hires and streamline the product development process.
Marketing: With Fireflies, you can record, transcribe and analyze customer meetings and calls to uncover things like buyer intent, motivations, and sentiment and understand your customers better. You can then use these insights to develop better, more personalized marketing campaigns.
Media and podcasting: Fireflies allows you to generate transcripts for your podcasts and videos in just a few minutes. Simply upload your audio or video file and instantly generate transcripts you can share with your audience.
Otter has a free Basic plan, a Pro plan starting at $8.33 per month, and a Business plan starting at $20 per user month. You can save up to 36% for the paid plans by paying annually rather than monthly.
Fireflies has a free forever plan and two paid plans starting at $10 and $19 per month. Large organizations can also get custom pricing with the Enterprise plan.
Do Otter and Fireflies pricing plans accommodate teams of all sizes?
Otter’s Pro plan is designed for individual use. For team use, you’ll need to upgrade to the Business plan, which works with teams of all sizes. Fireflies, on the other hand, accommodates teams of all sizes on both the Pro and Business plans.
Which one between Otter and Fireflies offers more features on the free plan?
Fireflies’ free plan offers more features and functionalities than Otter’s free plan. Otter’s free plan gives you 600 minutes of transcription per month, and the ability to playback, search and comment on recordings.
Fireflies’ free plan, on the other hand, gives you 800 minutes of transcription, meeting playback, collaboration features, soundbites, shareable links, and so much more.
Both Otter and Fireflies are great tools for recording and transcribing your online calls and meetings. They both save you from manually taking notes, allowing you to fully focus on and contribute to the conversation.
Despite their similarities, however, Fireflies clearly edges out Otter. Otter is a simple meeting recording and transcription tool. Fireflies, on the other hand, is a meeting assistant with features not available on Otter, such as conversation intelligence, CRM integration, topic tracking, soundbites, and integration with a wide range of business tools.
While Otter is slightly cheaper than Fireflies on the lowest plan, the extra features more than make up for the difference. Therefore, Fireflies emerges the clear winner here.
If Fireflies doesn’t suit your needs, you can also check out Airgram, an AI meeting assistant that makes your meetings more efficient by allowing you to record, transcribe, and document your online meetings. Airgram manages all the aspects of a meeting, from planning to follow-up after the meeting.
Besides meeting recording and transcription, Airgram offers other useful features that are not available on either Otter or Fireflies, such as action item tracking, agenda creation and management, meeting minutes management, file sharing, and support for multilingual transcription.